j118 Privacy Policy —
How We Handle Your Personal Data

j118 ("we", "our", "us", "the Platform") operates j118.lat as an internationally licensed online gaming platform serving English-speaking players in Pakistan. We take the privacy of our players seriously. This Privacy Policy sets out, in plain and transparent terms, how j118 processes personal data in connection with operating the j118 platform.

This policy has been prepared in accordance with internationally recognised data protection principles and the obligations imposed by j118's international gaming license. Where local Pakistani data protection laws apply to your use of j118, those laws are respected in addition to the standards set out in this policy.

This Privacy Policy should be read alongside the j118 Terms & Conditions, which together constitute the full agreement governing your relationship with j118. If you have any questions about how j118 handles your data, please contact our support team — details are provided in Section 16 of this policy.

For the purposes of this Privacy Policy, j118 is the data controller of all personal data collected through the j118 platform. As data controller, j118 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly and transparently.

j118 operates under an international gaming license. The licensing authority's regulatory framework imposes data handling obligations on j118, including requirements relating to anti-money laundering (AML), know-your-customer (KYC) procedures, and responsible gaming protocols — all of which necessitate the collection and processing of certain player personal data.

j118 collects personal data that is necessary, proportionate and relevant to the specific purpose for which it is gathered. The categories of personal data that j118 may collect include:

j118 collects personal data through the following channels and mechanisms:

• Direct registration: Data you provide when creating your j118 account, completing KYC verification or updating your account profile;
• Transactional interactions: Data generated when you make deposits via JazzCash, EasyPaisa, HBL, UBL or Meezan Bank, or when you request a withdrawal;
• Platform usage: Data automatically recorded when you log in to j118, browse the game lobby, place wagers or interact with live casino tables;
• Customer support: Data shared when you contact j118 support via live chat or email, including your account details and the content of your enquiry;
• Cookies and tracking technologies: Data collected automatically through cookies, local storage and similar technologies when you use the j118 website — described in detail in Section 8;
• Third-party verification providers: Identity and document verification data received from KYC service providers used to authenticate your identity documents;
• Publicly available sources: Where required for AML compliance, j118 may reference publicly available databases to verify information provided by players.

j118 processes personal data only for specified, explicit and legitimate purposes. The table below sets out each processing purpose and the corresponding data categories involved:

j118 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the player account agreement — including account creation, payment processing, game provision and withdrawal handling;
• Legal obligation: Processing required to comply with j118's international gaming license obligations, AML regulations and KYC requirements, including mandatory identity verification and transaction monitoring;
• Legitimate interests: Processing carried out to protect the security of the j118 platform, prevent fraud, detect bonus abuse and maintain accurate gaming records — where such interests are not overridden by player rights;
• Consent: Processing for marketing communications and non-essential analytics cookies, where you have given specific, informed and freely given consent. Consent may be withdrawn at any time via account settings or by contacting j118 support.

j118 does not sell your personal data to any third party. Personal data is shared externally only in the following specific and controlled circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL and Meezan Bank receive the financial and identity data necessary to process your PKR transactions;
• KYC and identity verification providers: Third-party services used to authenticate identity documents and verify player age — bound by confidentiality agreements and data processing terms;
• Game studios and content providers: Game providers whose titles appear in the j118 lobby may receive anonymised gaming session data necessary to deliver their games and verify bet settlements;
• Regulatory and licensing authorities: j118's international gaming license authority may require access to player data as part of regulatory audits, compliance reviews or investigations;
• Law enforcement and legal process: Where j118 is legally compelled to disclose data by a valid court order, law enforcement request or statutory requirement, disclosure will be made to the extent required by law;
• Fraud prevention services: Shared data with third-party fraud detection platforms where necessary to protect the integrity of the j118 platform and its player community.

j118 uses cookies and similar tracking technologies on the j118 website. Cookies are small text files stored on your device that help j118 deliver a functional, personalised and secure platform experience. The categories of cookies used by j118 are as follows:

• Strictly necessary cookies: Essential for the j118 platform to function. These include session authentication cookies that keep you logged in to your j118 account and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality;
• Functional cookies: Store your platform preferences such as language settings, preferred game categories and responsible gaming display preferences, so j118 remembers your choices between sessions;
• Analytics cookies: Collect anonymised data about how players navigate j118, which pages are visited most often, and where platform errors occur. This data is used solely to improve j118's user experience and is not linked to your personal identity;
• Marketing cookies (opt-in only): Where you have consented, marketing cookies help j118 deliver relevant promotional content based on your gaming preferences. You may withdraw consent for marketing cookies at any time via the j118 cookie preference centre.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in to and use the j118 platform.

j118 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable regulatory and legal obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your j118 account relationship plus a minimum post-closure retention period as required by gaming license obligations;
• Financial transaction records: Retained for a minimum of five (5) years following the last transaction, in accordance with AML regulatory requirements applicable to j118's international gaming license;
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification or from account closure, whichever is later;
• Customer support communications: Retained for three (3) years from the date of the last interaction, unless the communication forms part of an ongoing dispute or regulatory matter;
• Technical and analytics data: Retained in anonymised or aggregated form for up to two (2) years for platform improvement purposes;
• Marketing preference records: Retained from the date of your consent or opt-out until account closure, to ensure j118 respects your communication preferences.

Upon expiry of the applicable retention period, j118 will securely delete or anonymise your personal data in accordance with established data destruction procedures.

j118 implements a comprehensive, multi-layered security framework to protect personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures in place across the j118 platform include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and j118 servers;
• Encrypted data storage for sensitive personal and financial data held within j118 databases;
• Access controls and role-based permissions limiting internal access to personal data to authorised j118 personnel with a demonstrable need;
• Two-factor authentication available on all j118 player accounts as an additional identity verification layer;
• Regular penetration testing and security audits conducted by qualified third-party security specialists;
• Intrusion detection systems monitoring j118 infrastructure for anomalous access patterns in real time;
• Employee data protection training ensuring all j118 staff understand their obligations when handling player personal data.

As a j118 player, you hold the following rights with respect to your personal data. These rights may be exercised by contacting j118 support via the contact details in Section 16:

j118 will respond to all data rights requests within thirty (30) days of receipt. Where a request is complex or where j118 receives a high volume of requests simultaneously, this period may be extended by a further sixty (60) days — j118 will notify you of any extension within the initial thirty-day period.

Please note that certain rights are subject to exceptions where data retention is required by j118's gaming license obligations, AML law, or where a legitimate fraud prevention or security interest overrides the right. j118 will explain any applicable exception in its response to your request.

If you are a parent or guardian and believe that a minor has accessed j118 or provided personal data to j118 without your consent, please contact j118 support immediately via the details in Section 16. j118 will investigate such reports as a priority and take appropriate action to delete the data and secure the account.

j118 may send you promotional communications about bonuses, new games, sports betting markets and platform updates where you have given your consent at the time of registration or via your account settings. j118 marketing communications are delivered by email and in-platform notifications only.

You may withdraw your marketing consent at any time by updating your communication preferences in your j118 account settings, or by contacting j118 support. Withdrawal of marketing consent does not affect your eligibility to use the j118 platform or to claim promotions you actively choose to participate in.

j118 does not sell, rent or share your contact details with third-party marketing organisations. All j118 promotional communications are sent directly by j118 and relate exclusively to j118 services.

The j118 platform integrates third-party services including payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), game studios, identity verification providers and analytics tools. Each of these third parties operates under its own privacy policy and data processing terms. j118 is not responsible for the privacy practices of third-party service providers; however, all third parties engaged by j118 are selected based on their commitment to data security and are bound by contractual data processing obligations.

j118 recommends that players review the privacy policies of any third-party payment providers they use when depositing or withdrawing from j118. j118 provides links to such providers solely for the purpose of completing transactions and does not endorse or take responsibility for any third-party data practices outside the scope of the transaction.

j118 reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, regulatory requirements or j118 platform services. Material changes to this policy — particularly those that affect how your personal data is used or shared — will be communicated to registered players via the email address on file or via a prominent in-platform notification.

The updated Privacy Policy will be published on this page with a revised effective date. Your continued use of j118 following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this Privacy Policy, you should cease using j118 and may request account closure by contacting j118 support.

j118 recommends that players review this Privacy Policy periodically to remain informed of how their personal data is managed. The version number and effective date at the top of this page indicate when the policy was most recently reviewed and updated.

For all enquiries, requests or complaints relating to this Privacy Policy or j118's data processing practices, please contact j118 using the following channels:

When submitting a data rights request, please include your registered j118 username or email address and a clear description of the request. j118 may need to verify your identity before processing certain data rights requests to ensure that personal data is not disclosed to an unauthorised party.

j118 is committed to resolving all privacy-related enquiries in a timely, transparent and respectful manner. Players who remain dissatisfied with j118's response to a privacy complaint may escalate the matter to j118's licensing authority through the formal dispute resolution process described in the j118 Terms & Conditions.